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You had me at First-Party Data



It’s Valentine’s day and love is in the air… But so is a life-threatening virus, so maybe best to stay inside, grab some snacks and cosy-up in front of your favourite rom-com to learn all about the importance of first-party data. 

Sorry, what was that last bit?

Yep, you read that right. Beneath the hurt, the drama, the longing, rejection, rekindling, and rejoicing of rom-coms, there always lies a lesson – not necessarily in love, but one in data management.  

Tell me more, mon amour.

OK, so… call me unromantic, but my theory is that most rom-coms could be finished in half the time if the protagonist(s) would just properly consider the data they have at their fingertips.

Paramount Pictures

Let’s look at some typical rom-com tropes for evidence:

Exhibit A: The one where they hate each other at first, but they get to know each other and eventually fall in love.

Examples: When Harry Met Sally, La La Land, 10 Things I Hate About You. The Ugly Truth, You’ve Got Mail

On the surface this was just not meant to be: maybe the product and the consumer demand don’t seem to match? 

But consult the data and maybe you’ll find that there’s something along that journey that needs to be tweaked to make the course of true love run smoother, some extra information perhaps to increase the relevance and bingo! It’s a love match. Faster than you can say Hugh Grant.

10 Things I Hate About You "I don't hate you" gif
Touchstone Pictures

Exhibit B: The one where love blossoms between people who are seemingly from different worlds

Examples: Notting Hill, Pretty Woman, As Good As it Gets, Enchanted, Splash

In rom-coms this always happens by accident, whether it’s Julia Roberts walking into a travel bookshop or Julia Roberts being picked up on a street corner. 

Pretty Woman "Get rid of your gum" gif
Buena Vista Pictures

But with better use of data, we can intentionally create these ‘accidents’ by personalising experience for different sets of consumers – serving the right ads or highlighting a promotion at the right time to the right people. 

It’s the key to expanding your customer base, and it could have cut 500 Days of Summer down to a couple of weeks in July.

When Harry Met Sally "Spend rest of your life with somebody" gif
Columbia Pictures

Exhibit C: The one where ‘the one’ was right under their nose the whole time

Examples: Clueless, Sixteen Candles, 13 Going on 30, Just Friends, While You Were Sleeping  

Yes, yes, yes I know – love is blind. But I ask you to look at the data:  it’s right there in front of you. 

These are the ones at the bottom of the funnel ready to convert. They just need to know you feel the same way about them. Maybe they’re your latent customers who just need to be reminded you’re there for them, or those who need an email with a discount code to finally see the light. 

13 Going on 30 "I've always loved you" gif
Columbia Pictures

To misquote Notting Hill: They’re just a consumer standing in front of a product or service asking you to love them.

Exhibit D: The one where they go for the wrong person, learn a harsh lesson, and see the error of their ways

Examples: Bridget Jones’ Diary, The Wedding Singer, Sweet Home Alabama

It’s sometimes easy to read the data wrong especially when everyone and everything points to true love. Trusting in other people is hard when you’re talking about matters of the heart and matters of data. 

Bridget Jones' Diary "Mr Right" gif
Working Title Films

Know how to spot unreliable third-party data, however tempting it may look. You might optimize for leads based on third-party tracking, but in reality you find the leads you’re driving are low quality. Connecting first-party data will show you how those leads go on to convert so you can focus on the ones that are higher value.

So no more fuzzy logic, just that warm fuzzy feeling you get when you’ve found the one.

Sweet Home Alabama "I want you to be the last" gif
Buena Vista Pictures

I rest my case. 

So this Valentine’s day, forget flowers, chocolates, or candles and make a meaningful connection with your loved one with the gift of a properly thought-out data management strategy. 

It’ll save a lot of heartache in the long run.

If you need some more data love in your life or want to learn ‘How not to lose your data in 10 days’, take a look at our Data Privacy Course for Senior Marketers led by Mark Syal, Brainlabs’ answer to Hugh Grant.

Pretty Woman "I want the fairy tale" gif
Buena Vista Pictures



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