Need Help? Talk to Our Experts
More than ever, users are relying on Google products to do their jobs, educate their kids, and stay in touch with loved ones. Our Google Product Experts (PEs) play a vital role in supporting these users in community forums, like the Webmaster Help Community, across many languages.
For several years now, we have been inviting our most advanced PEs from around the world to a bi-annual, 3-day PE Summit. These events provide an opportunity not only to share latest product updates with PEs, but also to acknowledge and celebrate their tireless contributions to help our users. As the world was going into lockdown in March, we quickly decided that we don’t want to miss out on this annual celebration. So the summit team shifted focus and started planning an all virtual event which came to be called PES@Home.
Through the house-themed virtual event platform, PEs participated in over 120 sessions in the “office”, got a chance to engage with each other and Googlers in the “kitchen”, had fun on the “rooftop” learning more about magic or mixology, and – hopefully – came out feeling reconnected and re-energized. In addition to a large number of general talks, Webmaster PEs were able to attend and ask questions during eight product specific breakout sessions with Search product managers and engineers, which covered topics like page experience, Web Stories, crawling, Image Search, and free shopping listings.
We are truly overwhelmed and grateful for how Webmaster PEs continue to grow the community, connection, and engagement in such a strange time. As a testament to the helpful spirit in the Webmaster community, we were thrilled to present the “Silver Lining Award” for someone who demonstrates a sense of humour and emphasizes the positive side of every situation to one of our own Webmaster PEs.
In the name of all the countless people asking product questions in the forums, we’d like to express our thanks to the patient, knowledgeable, helpful, and friendly Webmaster Product Experts, who help to make the web shine when it comes to presence on Search.
If you want to read more about the summit, check out this summary from a Webmaster PE point of view.
Posted by Antje Weisser, Product Support Manager
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