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From our research on Digital Marketing Optimization, it’s clear that there is a major challenge for many marketers of creating integrated strategies and communications plans.
From a customer point-of-view there is also likely to be a poor experience if their customer journeys are unclear or restricted by the inability of brands to integrate their communications and experiences.
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Since improving your customer journey can be one of the most effective ways to boost online leads and sales, we asked respondents which analysis techniques their businesses were using to research and improve the effectiveness of their customer journey.
You can see that A/B testing, customer personas and customer journey mapping have become popular – which is great to see. Improved focus on customers can only be a good thing, both for businesses and their customers.
In our customer persona template we show how different techniques such as customer persona development, customer journey analysis and content mapping can be used to review and improve digital experiences in conjunction with conversion rate optimisation.
AB testing is now widely applied, by nearly half of businesses. If you’re new to testing, a great place to start is Google Optimize.
Less positive is that voice of customer surveys (VOC) where customers are asked about their CSAT and NPS are less widely used.
Digital Marketing is constantly evolving. Techniques and goals change regularly as the internet develops, and staying ahead of the curve requires you to devote a certain amount of time keeping up to speed.
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