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Branded keywords tend to be deprioritized in organic search strategies because many businesses assume the following:
Question: Which of the above is false?
Answer: (All of the above)
Customers are actively searching for specific questions about a brand online and they want to find them quickly. Branded keyword searches typically tend to have a significantly higher Click-through Rate (CTR) than non-branded keywords in organic.
Many businesses are paying to rank for branded keywords in PPC campaigns that are driving zero conversions because:
Businesses are wasting money, and losing out, on an opportunity to drive more sales for free in organic. For example, Southwest is only appearing for 1 out of 10 People Also Ask Results that appear for their branded term, “Southwest.”
The Seer team saved a client $40,000 in annual paid spend by removing branded service-related questions from campaigns and optimizing on-site pages to rank in the top organic results.
Interested in getting these results for your business? Follow these three steps to save money and build a strong user experience for your customers:
What questions do customers have about your brand? There are a variety of methods to find this information. I’ve compiled the top three ways I use to find this data effectively.
The best way to learn about what your customers really care about is by asking them! The common customer “bottom-of-the-funnel” questions include shipping information, return information, hours of operation, and contact information for customer service. These are only beginning to scratch the surface for your specific business.
Interview your customers directly, hear about their pain-points, concerns, issues, and challenges when landing on your site and learning about your business.
Focus your questions on customers’ bottom-of-the-funnel experience to narrow in on customer service content.
Once a customer lists the questions and concerns, drill in on each one:
Google shares common questions people have about your business directly in People Also Ask (PAA). This is a helpful, free resource that gives you a first-hand glimpse into what your customers are asking online.
Using a keyword tool, like STAT, pull data on the top 10 PAA for each of your target keywords. Check out this video on how to analyze PAA data in Power Bi in minutes:
In addition to reviewing PAA’s, good ol’ keyword research will always be a valuable way to learn what your customers want to learn about in relation to your brand.
When first conducting branded keyword research, I recommend following these steps:
After you have an understanding of the common branded questions your customers have, it’s time to dig into where you can save money on your branded paid campaigns.
Here are the recommended steps at a high-level:
For a detailed explanation on this process, check out this video on how to find wasted PPC spend.
Below is an example dashboard to find wasted PPC spend.
Focus on Branded Terms that Drove 0 Conversions
Find Branded Organic Keyword Opportunities
Once you’ve narrowed in on branded searches that are relevant and impactful for your business, you’re ready to compile a content optimization plan to add to existing page content or build new, tailored on-site pages to rank highly for branded terms in organic.
For helpful tips on building branded content, check out these posts:
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