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[Last updated: December 2020] If you’ve ever had a reason to contact Facebook, chances are you may have felt frustrated at how difficult it is to get any support. For example, whether you’ve been locked out of your Facebook account, your account got hacked, your Facebook Ad Account got shut down for no good reason, you’ve discovered a bug, or you need a profile of a deceased loved one to be memorialized, then you’ll definitely want to contact Facebook!
However, getting any semblance of a response from a real person at Facebook seems nigh on impossible! HOW exactly do you reach someone at Facebook and how do you actually get a response? I’ve got you covered in this directory that I first started in 2010 and my team and keep updated!
Facebook used to provide a modicum of support via a series of email addresses, e.g. [email protected] However, in an effort to better serve its members and scale the support, the only way to reach Facebook is through a VAST array of custom forms. Thing is, all those forms are scattered throughout the Help Center and you can often go on a complete and utter wild goose chase attempting to find the right one. Grr!
Help is at hand! My team and I scoured Facebook (and Google!) for you and have compiled this helpful directory of Facebook’s contact forms. As we become aware of more, I’ll add to this directory.
UPDATE: Use Facebook’s guide to show you exactly where and how to report abusive content or spam on Facebook. How To Report Things.
First, to receive Facebook marketing tips, news, resources, and sense-making updates via regular Facebook Lives, and/or to ask any questions you may have, please follow my Facebook Page here:
PLUS, be sure to join my Social Scoop Facebook Group with 15k members and absolutely tons of peers support. My team and I moderate this group very closely to ensure a strong culture of high quality, positivity, transparency, inclusivity, compassion and helpful support.
Mari Smith’s Social Scoop
PLEASE NOTE: Comments have been closed on this post as I am unable to personally respond to requests for additional support in trying to contact Facebook. I do not work for Facebook.
To quickly search through this directory, simply use the “Find” feature on your browser (usually Ctrl + F on PCs or Cmd + F on Macs).
NOTE: if you or someone you know is in physical danger of any kind due to bullying, harassment, stalking, threats etc., contact your local police immediately.
Facebook’s Page Guidelines
Facebook’s Brand Permissions
Facebook’s Terms and Policies
First, here are links to general areas of support:
Page Name Change
Report That Your Facebook Personal Account or Fan Page was Disabled
Report Issue with Confirming or Identifying Your Personal Account
Restore Content After Your Account Is Reactivated
Claim/Find Your Official Fan Page
Get Help With Facebook Groups & Events
NOTE: Once your group reaches 250 members, the option to message them will be removed. This measure is in place for technical reasons and to prevent spam. It is currently not possible to convert Groups into Pages.
Report Problems with Uploading Photos and Videos
Reclaim Your Trademarked Username
Report Copyright and Intellectual Property Infringement
See also this Help Center page: How to Report Claims of Intellectual Property Infringement page
Get Help With Facebook Mobile
Get Help With Facebook Ads, Ad Credits / Report A Facebook Ad
Get Help With Facebook Payments
Report Bugs and Error Messages
Include a screenshot whenever possible. There’s a browse/upload file for the image on certain forms where appropriate.
Report Hacking, Malicious Links, Scams
Report Unauthorized Content of Minors
Report When A Friend/Family Member Dies – Memorialize a Profile
Submit Suggestions to Facebook
See the directory of Suggestion forms on Facebook here.
Delete Your Account
I trust this compilation is helpful to you!
Remember, you can often find solutions to your issues by doing a simple search of Facebook’s Help Center. Use the appropriate forms listed here in the event you cannot find a solution and need to contact Facebook.
PLEASE NOTE: Comments have now been CLOSED on this post. Please do not call or email my offices with Facebook issues, as I am unable to provide Facebook tech support, due to sheer volume and due to the fact I do not work for Facebook so am unable to provide direct assistance with various issues. If you are unable to contact Facebook directly through any of these forms, unfortunately, you just need to keep trying. Thank you!
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