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13 Essential Google My Business Optimizations for 2020


Any business today needs targeted visibility on Google. Most businesses know that this requires optimizing their website and Google Ads, but what most don’t know is that there is a third entity that also needs optimizing: their Google business listing. Formally known as your Business Profile, this powerful listing is a dynamic snapshot of your business that highlights your best features and enables potential customers to quickly find, learn about, and engage with you—all from the SERP. The best part? It’s completely free.

And yet, despite the 167 billion searches performed on Google each month, a BrightLocal study showed that the typical Google business listing only averages 1,260 views during that same period (that’s 0.00000075%!). Even worse, only 59 actions are taken from those 1,260 views. That’s less than 5%.

The problem is not the Google My Business platform; it’s that not nearly enough businesses take full advantage of its impressive features. And that’s why we’ve written this guide. Here, we’re going to share 13 optimization strategies:

  1. Claim your listing
  2. Complete every section
  3. Use consistent name and contact info
  4. Include hours of operation and special hours
  5. Select primary and secondary categories
  6. Mark off applicable attributes
  7. Write a complete “from the business” description
  8. Publish Google posts weekly
  9. Upload new photos weekly
  10. Answer questions 
  11. Collect and respond to reviews
  12. Add your products and/or services
  13. Add any industry-specific details

With these optimizations, you can turn your listing into the best free customer acquisition tool you didn’t know you had. Let’s get into it.

Note: As mentioned above, the more familiar term “Google business listing” is formally known by Google as your Business Profile, but we’re going to stick with “business listing” to avoid confusion.

What does an optimized Google business listing look like?

Before we get into the strategies, let’s make sure we’re on the same page about what a Google business listing looks like and why you need one. To help you visualize what you’re striving for and why, let’s take a look at a mockup of an incomplete Google business listing versus a complete and optimized listing.

google my business optimization optimized vs unoptimized labeled

Click to view full-size image.

Here, Carl’s Google listing is a short box, but Ernie’s Google listing would show even more when you scroll. This diagram doesn’t encompass all of the features of an optimized Google business listing, but it does give you an idea of how much more attractive and engaging an optimized profile is.

Why you need to optimize your Google business listing

The comparison above makes it clear that an optimized Google business listing helps consumers to choose your listing over competitors, but there are other benefits to optimizing your listing for effective local marketing.

Improve engagement

More and more, consumers are entering and exiting Google without going to any other website. Why? Because the information in search results pages themselves is fully answering their questions, resulting in “zero-click searches.” With potentially more consumers interacting with your businesses through your Google listing than your website, you’ll want that listing to be optimized for quality engagement and conversions.

Boost your local ranking

Google’s algorithm for ranking business listings does not just consider proximity and relevance but also activity and quality of information. Optimizing your Google business listing sends these signals to Google to rank you higher in local results. And higher rank, as you know, means more visibility and engagement with your business.

google my business optimization three pack local rank geek squad

Completing your Google listing in full can help your business to rank in search results like these.

Convert more customers

A regular Google listing alone doesn’t offer much in the way of acquiring customers. They can find out where you are located and read your reviews—if they know to search your business name in the first place. But with an optimized Google business listing, consumers can discover you in keyword searches, call you, visit your website, research your products and services, view/contribute FAQs, request a quote, book an appointment, make a reservation, and more.

How to optimize your Google business listing

Now that you see that optimizing your Google business listing is the key to getting found in local search, standing out above competitors, and winning customers online, it’s time to get to work on doing just that. Here are 13 ways you can turn your Google listing into a 24/7 marketing and lead generation tool for your local business.

1. Create a Google My Business account

First and foremost, it’s important to note here that a Google business listing is a separate entity from a Google My Business account. The latter is used to gain access to and optimize the former. Which means that in order to make the optimizations laid out in this guide, you need to have a Google My Business account and then tell Google to connect it with your Google listing. To create an account, head to Google.com/business and sign in with the regular Google/Gmail account you use for your business (as opposed to your personal Gmail, if you have one).

google my business optimization sign up with google my business

2. Complete every section

The completeness of your Google listing not only helps Google to rank you higher in local search results, but it also increases the number of actions customers take when they find your listing. There’s a lot of information to provide, so here are some guidelines for prioritizing.

These aspects of your listing should be completed right away:


These sections take a bit more time and thought:


These sections are ongoing:


google my business optimization complete all fields GMB dashboard

3. Be meticulous with contact information

Here are the steps for optimizing the contact information in your Google business listing:

  1. Make sure your business name is identical to the one you use on your store signage. In other words, exactly as it appears in the real world. Adding location name (unless it’s in your brand name) or keywords is considered spam by Google and you could be penalized.
  2. Make sure that both your business name and address exactly match your other listings across the web. This means using “st” vs “street” or “co” vs “company” consistently. Google’s algorithm takes these inconsistencies into account when assessing your credibility.
  3. Indicate both your regular and holiday hours. This encourages customers to visit you, and also avoids the potential of a negative review left by someone who took the trip out to your store only to find it was closed.

4. Write your “from the business” description

The first thing to note is that the brief description that appears just below your business name in your business listing is not actually in your control. This is the editorial summary that Google writes to ensure consistency across the platform.

google my business optimization local 149 editorial description

This description is not in your control.

Bummer, I know. But the good news is that Google does a pretty good job at coming up with descriptions.

google my business optimization buckalews editorial summary

The description you do have control over is the “from the business” section in your Google My Business account dashboard. This section appears lower in your profile, often under the reviews section.

google my business optimization from the business susan mathason

To optimize the “from the business” section of your Google listing:


5. Choose a category

Choosing a category is a must for optimizing your Google business listing. Here’s why:


google my business optimization choose a category relocation crew

Your category appears in the top portion of your Google business listing.

Google offers a set number of categories, so it’s important to choose the correct ones. Here’s how to optimize your Google business listing using categories:


google my business optimization explore categories homesmith services llc

Also, keep in mind that Google might ask you to verify your business if you edit your category list or add multiple. This is just to ensure accuracy across their platform.

6. Select applicable attributes

As we just mentioned, once you choose a category, Google will give you a list of attributes you can check off to further describe your business. Attributes are special features that potential customers seek out, like “gift shop on-site” or “free wi-fi.”

google my business optimization attributes nicks pizza

Attributes are not specific to the Google My Business platform (review sites like Yelp have them, too). But Google’s attributes get really granular, like “good for working on laptop” or “popular for travelers”. Check out this attribute list to see what I mean.

7. Add photos

Uploading photos to your Google listing through your Google My Business account dashboard is important for three reasons:


This doesn’t mean you should go crazy and add a hundred images to your profile at once. Follow these tips to use photos to optimize your Google business listing:


google my business optimization images in results wedding dress

Google will pull specific photos from a listing and display it directly in local results if it matches the keyword searched.


8. Get Google reviews

If you were to get a list of businesses in search results like the one below, which one would you be most likely to choose? The one with four attractive yellow stars or one of the two below with no reviews at all?

google my business optimization get reviews computer escape

Google knows that reviews are the #1 influence on consumer buying, so this is a key ranking factor in their algorithm. You can also see for yourself the impact of reviews on ranking. For most searches performed on Google, the first three local results that appear (in what is known as the “Local 3-Pack”) are the ones with multiple reviews and solid star ratings:

google my business optimization star ratings rank in local 3 pack

In addition, Google may also display a business listing in search results if it has reviews that contain those keywords.

google my business optimization reviews bold

Google will embolden keywords in your reviews to further validate relevancy.

To optimize your Google business listing with reviews, follow these tips:


Be careful not incentivize reviews with discounts, gifts, or cash, though—that’s not allowed.

9. Post to your Google listing

Just like with social media platforms, you can post to your Google business listing about announcements, offers, events, and products. Posts are created in your Google My Business dashboard and show up on the “Updates” section toward the bottom of your listing. However, they might become more prominent based on the search query.

google my business optimization google posts embodied potential on Search

Here’s how posts help you to optimize your Google business listing:


google my business optimization google posts on maps embodied potential

Your Google My Business posts will even appear on Maps—it’s free advertising for your local business!

Here are your tips for optimizing your Google business listing with posts:


10. Ask and answer questions

Have you noticed on Amazon that in addition to the product description and customer reviews, there is a section for questions and answers? Google offers the same feature in Google business listings.

Google my business optimization q&a art science salon

Image courtesy of searchengineland.com

Answers to these questions may be the impetus for a customer deciding to choose your business. However, this section is particularly important to optimize because not only can anyone ask a question on a business’s Google profile but also anyone can answer. This can lead to inaccurate information on your listing, or even worse, something like this Q&A on a pizza restaurant’s listing:

google my business optimization bad q&a section

Here’s how to optimize the Q&A section of your Google business listing:


google my business optimization enable Q&A alerts

By monitoring and seeding your Q&A section, you can ensure accurate information, highlight your best features, and reduce common barriers to entry.

Note: Google has temporarily suppressed the Q&A section of most business listings right now in response to COVID-19, so you may not see this option for your listing for a while.

11. Add products and services

Adding products and services is especially helpful if your offerings are not made clear in your business name. Populating this section also adds content to your profile that can help it to rank for even more relevant searches.

When adding products and services, include the name, description, and price (if applicable). The full description will show up once a searcher clicks on the product. Also, Google may link to your products from your category section.

 

google my business optimization products homesmith services

12. Set up messaging

This feature gives searchers the option to send a text message to your phone directly from your Google business listing. With 82% of smartphone shoppers (92% for millennials) using their device for local search, this is a great opportunity for customers to get in touch with you.

To enable messaging, select the “Messaging” tab in your Google My Business dashboard, and you have the option to install this via Google Play or the Apple App Store.

google my business optimization set up messaging

Two notes on Google My Business messaging:


google my business optimization enable messaging

13. Maintain your listing with a solid Google My Business strategy

As you can see, a Google business listing is not a one-and-done marketing task. It’s a local marketing tool that requires ongoing action in order to maximize your benefits. This includes:


Just like any Google SEO strategy, your Google My Business strategy should center around providing as much quality information about your business as possible, not just in your listing but in the sources that Google uses to populate your listing—your website, review site profiles, and even your social media accounts. We can’t ever know every specific ranking factor, but we do know their ultimate goal: to connect searchers to the best business for their needs through detailed, trusted information. So focus on getting your Google listing to represent your business as accurately and thoroughly as possible, and then make sure to maintain this, and you will reap its benefits.


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