Need Help? Talk to Our Experts
Email is one of the best ways to communicate with your customers. It can help you nurture leads, raise brand awareness, and sell your products.
If you look at the data, there are over 4 billion email users worldwide — that’s more than half of the world’s population!
But the large user base is not the only reason marketers love email. Last year, the average ROI of email marketing was $36 for every $1 spent.
In this guide, we’ll walk you through the basics of email marketing and give you some tips on optimizing your email campaigns for better conversions.
Let’s get right to it.
Email marketing involves sending emails to current and potential customers with the goal of increasing brand awareness, driving engagement, nurturing leads, or making a sale.
As a business, you simply can’t ignore or neglect email. It has the highest conversion rate of all marketing channels, and it delivers the best ROI.
Email can help you spread the word about your brand, products, and services by sharing valuable resources, educational content, news and updates and more with subscribers.
You should also align your email content and design with your brand identity to create brand awareness.
Email is an excellent way to drive more traffic to your website. You can share snippets of recent articles and take interested subscribers to read the full versions on your blog. Or, add calls-to-action to your promotional emails that take subscribers to your landing pages and sales pages to learn more about your products.
Email can help you put your products and services in front of customers and experiment with different promotional techniques to generate more revenue. For example, you can offer discounts and free shipping to trigger purchases. Another idea is to share roundups and collections that draw attention to specific products. You can also use upselling and cross-selling techniques to increase the average order value.
Email lets you integrate your marketing channels and drive traffic to other customer touch points, such as social media, landing pages, blogs, and in-person events. For example, you can ask new customers to share a review on your Facebook page, or start an Instagram challenge and invite subscribers to participate.
With email, you have room to experiment with your messages. There are so many different types of email campaigns you can send (more on this below) and there’s plenty of room for creativity. Switching up your email campaigns keeps customers interested and excited about your brand. Plus, it helps you stay on top of their minds.
Email allows you to collect customer data and learn more about their behavior. You can do this by tracking analytics, or sending email surveys and feedback forms. Leverage this information to improve your emails, business, products, and services.
You can also use email marketing tools to set up automated workflows to trigger emails based on specific customer actions. For example, automatically send a welcome email as soon as a contact signs up to your newsletter.
Automation not only saves you time and effort, but also helps you send the right email to the right person at the right moment, minimizing human error and delays.
If you’re just dipping your toes in email marketing, it’s easy to feel overwhelmed with all the possibilities.
In reality, it doesn’t have to be that difficult as long as you understand the goals of your email marketing and follow a systematic process to create your emails.
In this section, we’ll walk you through 4 simple steps to create your own email marketing campaigns from scratch.
Before you even think about creating your email campaign, you need to understand why you’re creating one in the first place.
What do you hope to achieve with this email? What action do you want your contacts to take after they open your email?
Here are some goals you can set for your email campaigns:
Understanding the goal of your campaign gives your efforts direction and helps you achieve tangible results. Make sure your email campaign goals are aligned with the larger goals of your business and have a positive impact on your bottom line.
No matter what industry you’re operating in, your business likely has several types of customers, each with its own, unique characteristics and needs.
For better conversions, you should segment your subscribers for each campaign. You can segment subscribers based on a variety of factors — from age, gender, and location to interests, preferences, engagement levels, and online activity.
This email from Airbnb is a great example of segmenting subscribers by location:
The brand effectively uses the rainy weather conditions in their subscribers’ geographic region to highlight a need for their products.
Once you’ve defined your email audience, it’s time to craft an engaging, conversion-focused email that helps you achieve your goal.
There are several types of emails that brands send out to achieve specific goals. The type you choose will depend on your goal and target audience.
Here are some popular email campaign types every marketer should know:
A welcome email series — or even a single welcome email — is the first email a subscriber receives when they sign up to your email list or make a purchase.
With an average open rate of 50%, welcome emails are a great way to introduce new contacts to your brand, products, and services.
The best welcome emails are short and actionable. Their main focus is to take subscribers to the “next step.”
Here’s an example of a welcome email I received from Duolingo after first starting a new language:
This email focuses on what the customer is most interested in the moment–continuing their language study–and lets them choose the next step such as downloading their mobile app or practicing on desktop.
If you’re selling physical products, you can use welcome emails to ask new customers to share a review on your website.
Cart abandonment campaigns are emails sent to shoppers who visited your store, put some items in their cart, but left without completing their purchase.
Here’s an example of a cart abandonment email from Public Rec:
These emails are a great way to persuade cart abandoners to come back and finish their purchase. In fact, studies show that abandoned cart emails can make your company $5.81 in revenue per recipient.
Since cart abandoners are people who have already shown interest in your store and products, you can woo them back with reminders, creating urgency, and offering incentives like discounts and free shipping.
Newsletters are one of the most popular types of email campaigns.
They are usually non-promotional in nature, and brands can use them to share industry news and updates, tips, tricks, features, blog roundups, and more with their subscribers.
Here’s an example of an email newsletter from Visme that focuses on highlighting their blog content related to brand visual design:
Newsletters are often sent on a regular basis, such as weekly, bi-weekly, or monthly. They are great tools for building trust and long-term relationships with your customers.
Re-engagement emails are targeted at inactive subscribers to get them to engage with your brand and emails again.
For example, if a customer hasn’t clicked on any of your promotional emails lately, you could offer them a special discount to trigger a purchase.
You could also send short surveys that ask inactive subscribers what they’d like to see in your future emails, and then use that information to create more relevant email content.
Here’s how Animoto does it:
There are dozens of other email types you can send to your subscribers depending on your unique business goals.
But simply sending the right type of email campaign won’t help you achieve your goals. You also need to send your email at the right time, which takes us to the next step.
Timing is crucial when it comes to effective email marketing.
If you send out an email campaign at 3 am when most of your subscribers are sleeping, your email will likely get buried under the huge pile of other emails that will land in your subscribers’ inboxes when they wake up the next morning.
To get maximum engagement out of your emails, you need to send them out at the right time — including the hour and day of the week.
Let’s look at some data on the best times and days to schedule your emails:
Keep in mind that the right time could vary depending on your target audience, so make sure you take their location and time zone into account before scheduling your emails.
So, you’re all prepped to create your first email campaign.
But before you start, here are tips and best practices to help you take your email marketing campaigns from good to knock-your-socks-off great.
To ensure your emails have maximum impact, you need to send them to the right people.
For example, a regional deal or event from a brand with international presence should be targeted only to the relevant regional audience. Other ways to segment for a highly relevant audience include demographics such as age group or gender
There are several ways to grow your email lists:
Be wary of unethical ways to collect emails, such as buying email lists. This is not only bad for your engagement and conversion rates, but it can also get you blocked or marked as spam by email service providers (ESPs.)
Your email can be full of valuable and insightful content, but if it doesn’t look good, it might not have much of an impact.
Here are some tips to create an engaging email design:
Your subscribers want to be treated like human beings with individual identities and needs. And that’s exactly what email personalization allows you to do.
Personalization is when you use subscriber data to tailor your email subject line, content, or design to each individual contact so your email feels more personal and relevant.
Here are a few ways you can personalize your emails:
Here’s how Uncommon Goods sends personalized shopping suggestions to subscribers based on their past browsing or purchase activity:
By personalizing your emails, you can get more people to open and engage with your messages. Need more convincing? Studies show that email personalization can drive up open rates by 22.28% and click-through rates by 3.32%.
Consumers are bombarded with marketing emails every single day, and they’re tired of receiving overly salesy messages from brands and machines.
To genuinely engage your subscribers and build relationships with them, you need to talk to them as people, not businesses.
Keep your emails friendly, approachable and conversational. Talking to your subscribers like you’re talking to someone you know will automatically make your email feel more personal and relatable. This will eventually translate into more engagement and conversions for you.
Sometimes, a single email doesn’t do the trick. You need to follow up with a second or even a third email to nurture your subscribers and convert them successfully.
You can apply this to various email campaign types — from abandoned cart funnels to retargeting funnels to welcome email series. Here’s an example of an abandoned cart series that helps you recover sales:
You can easily set up email workflows with marketing automation. All you need to do is create your emails, set triggers and wait times, and then sit back and let the automation software do the heavy-lifting.
Remember, there’s a fine line between following up and being annoying. Space out your follow up emails and limit the number of emails you send. If you don’t, there’s a high chance you’ll get unsubscribed or marked as spam.
Imagine receiving an email from “[email protected]”
The wrong type of email alias can sound like a business that just sent out a generic, automated email to their entire list.
Don’t be that business.
Use a recognizable sender name to a) actually land in your subscribers’ inboxes and b) sound less like a brand and more like a human.
A good idea is to use the name of someone from your business, such as the founder or marketing manager, e.g. Justyn from Sprout.
There’s no such thing as the “perfect” email. But you can get pretty close to creating one if you test your emails before sending them out.
A/B testing lets you test two different versions of your email by sending each one to a small percentage of your audience. By analyzing the results, you can see which version performed better and send it out to the rest of your email list.
Testing your emails not only allows you to improve your campaigns, but also helps you learn more about your audience — what they like or dislike, and how they interact with your email. This eventually helps you improve your business in the long run.
One of the best things about email marketing is that you can continuously track and improve the performance of your email campaigns.
Most email marketing tools offer in-depth analytics and dashboards to help you understand whether your emails are having the desired effect or not.
Below are some key metrics you should be tracking for all your email campaigns:
Other email metrics include conversion rates, most visited pages, best-performing links, mobile open rates, revenue per email, and more. In fact, there are dozens of metrics you can track depending on the email marketing software you’re using.
Align your metrics with your email marketing goals to hone in on the most important ones that illustrate what’s working and what’s not, and avoid analysis paralysis.
Email marketing is here to stay. If you’re not making the most of it, you’re missing out on a lot of potential revenue.
If you’re ready to dive into email marketing and create your first email campaign, check out our list of free email marketing software to help you get started with the right tools under your belt.
Refund Policy|Terms & Condition|Blog|Sitemap