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I don’t know whether you have heard of the forward and reverse path clickstream analysis technique? It’s a shame path analysis isn’t so well known as say funnel analysis, since it’s a strong analysis technique to help understand customer journeys on a site to identify inefficiencies.
Clickstream analysis can be used to review the quality and value of your REACH marketing activities, as well as informing crucial decision-making in the ACT and CONVERT stage of your customer conversion strategy.
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Clickstream analysis is the strategic analytical activity of reviewing the order of URLs visited and the actions taken during your customers’ journeys on your site. By analyzing their forward and reverse ‘path’ you can track patterns and trends in your conversion funnel, towards your goals.
In Google Analytics, use the “Navigation Summary” for paths forward or backward from a page. You can get to this by selecting the URL you’re interested in in the Behaviour Site content All pages left-hand menu.
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As you can see from the example above – our popular blog 10 reasons you need a digital marketing strategy in 2021 received nearly 20% of its previous page views from the previous path page our tag page ‘Digital Marketing Strategy‘.
The clickstream analysis demonstrates a successful user journey for users who first searched for the ‘TOFU’ term and then navigated to a longer-tail, MOFU blog article.
Slightly lower down the list, below the cut-off, we can see that just under 4% of viewers to this blog next navigated to our pricing page – a very valuable BOFU page in the user journey. Thus, our clickstream analysis has provided insights about user journeys to the pricing page.
Having identified this journey, if we wanted to make a change, using CRO to make the ’10 reasons’ article more prominent on the Tag page, and the pricing page more prominent on the ’10 reasons’ article, this may lead to an increase on the 20% and 4% conversions, and increase our paid membership!
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A forward path analysis reviews the popularity of destination clicks that occur from a page. This analysis is most beneficial from high volume pages such as the home page, category or landing pages.
I use this technique to identify: messaging, navigation and page template combinations which:
A reverse path analysis indicates the most popular combination of pages and/or calls-to-action run-of-site or run-of-section which lead to a page.
This is particularly useful for transactional or outcome pages such as:
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There are a couple of points to note:
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