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Every business owner is on the hunt for those silver bullet campaigns that will turn your organic website traffic, website pages, email newsletters, and other copy into dollar signs. Well, it doesn’t actually work that way. There are some staples, like quality and trust—that have to be woven up through the center of all your content to build that marketing material bridge from consumer to customer. The good news is, your word choice is your first line when building that trust, through your branded content, SEO efforts, online profiles, social media posts, and website and landing page copy, and more.
Words have the ability to inspire action in people—this is what copywriting is all about. But as many words as there are in the dictionary, coming up with natural, powerful, non-repetitive words and phrases that appeal to your audience is a challenge. So in this post, I’ve put together a list of words to give you a starting point in writing quality, trustworthy copy that:
Consider this your guide to refer back to when you’re stuck on coming up with copy, whether for an ad, email, landing page, quick blurb, etc. But don’t consider this your end-all. Use it as your launchpad to come up with your own words and phrases that reflect your brand voice and values.
Minimizing a customer’s perception of risk will make them that much more comfortable making the decision to business with you. Try to use phrases in your marketing copy that communicate reassurance that they aren’t at risk of losing money or being tied into a long-term commitment. A sense of predictability or set of expectations is the goal here. Some words and related phrases include:
Notice that the language here is not fancy jargon but everyday language that resonates with customers. In most cases, you should have a page that states your guarantee and return policies and how/why they work so customers can truly see that there are no catches. Of course, don’t offer anything you don’t promise or can’t describe in detail.
Uncertainty is one of the biggest barriers to entry for any conversion action you’re trying to get your customers to perform within your funnel. Of course, the first step in reducing uncertainty is to build brand awareness, as the more familiar a consumer becomes with your brand, the more likely they are to trust and get to know you. The more they know about your brand, the more seamles their journey will be from browser to customer. Here are some key words that stand out to website visitors to help reduce uncertainty and boost confidence in engaging further with your business:
Reducing uncertainty is only the first part of the equation when writing effective marketing copy. You’ve also got to build up trust. Here are some phrases to include in your assets to give your customers more reasons to continue engaging with you:
You’ll notice that some of the words and phrases in certain sections overlap, since they help to communication different intentions depending on context.
People must be able to visualize how your product or services will change their lives for the better. But the focus should not be on your product or service; it should be on the value your customers will get out of it and how easy it is for them to obtain it.
Knowing the right feelings, benefits, and achievements to put into the brackets above will depend on your knowledge of your customer. And keep in mind, your post-COVID-19 customer has changed, so make sure to do your market research!
Running a sales promotion for a finite period of time is a great way to get people to act. Try using these words in your next time-limited offer:
Even if you aren’t running a finite offer, placing the word “now” or “today” after a call to action can make a difference in how it impacts the reader and encourages them to act.
Copywriting strives to encourage customers to engage with you on many different levels. Whether you’re using words to get newsletter signups, more visits to your blog, or to write more compelling website copy, the key is to make them curious enough to take another step. And yet another step. Here are some words to bring about curiosity and engagement.
The key here is not to be too ambiguous. And to actually deliver on your promise. Make the value or key takeaway clear, then invite your audience to actually get there with the help of your business.
Relating to clients on a personal level goes a long way in winning and keeping their business. As I’ve stated elsewhere in this post, think about your target audience’s problems, goals, challenges, and ideal situations. Describing these pain points and desires helps to demonstrate to your readers—in your website, promotional emails, landing page copy, and more—that you really know them, can empathize with them, and even be the answer to their problems. Try out these words and phrases as a starting point to this approach:
The underlying strategy with these words is the bridge after bridge strategy—the third of five effective copywriting formulas we cover in this post. The idea is to identify your potential customers’ pain points, then lead them down the imaginary road toward their new and improved self/situation made possible by your business. When people can visualize their better situation, the steps to get there become more appealing to them. To be clear, this is not a form of manipulation. It’s effectively articulating the problem your business solves or the ultimate benefit it brings to its customers.
In addition to reducing uncertainty, it’s important to give that extra boost of confidence that your product, service, or special deal is worth it. Quality will never stop being important to the consumer and addressing it in your marketing and ad copy is essential:
Note that these are more broad statements of value to start with. Think about what is of most value to consumers within your niche—is it handmade? Eco-friendly? On-demand? Locally-sourced? The more specific, the better.
Using authoritative words does not automatically grant you authority—writing quality content, promoting your business across various channels, building your reputation, and optimizing for Google’s ranking factors to get on the first page of Google helps with that as well. But if you are a stand-out business in your industry, niche, or community, try using words like these in your marketing content:
Getting tired of using the same words over and over again to convey the positive benefits your business will bring? Try some of these:
Price is a part of any consumer’s decision-making process. Use these phrases to convey to your audience that they are getting a good deal:
Language is powerful and using the right words will be the difference between marketing phrases that work and those that fall flat. Remember that a word or phrase that bodes well for one campaign doesn’t necessarily mean it will work across the board. As always, be strategic and conduct A/B testing to confirm you’re using these marketing phrases properly.
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